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FAQ

How long does shipping take?

Orders are processed within 1–2 business days. Delivery times depend on your location and the shipping method selected at checkout. For more details, please check our Shipping Policy.

Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to become active.

Do you accept returns?

Yes. We accept returns within 14 days of receiving your order. Items must be unused, in their original condition, with all packaging and tags included. Please contact us at contact@filanio.com before sending any return.

What should I do if my order arrives damaged or incorrect?

Please contact us immediately at contact@filanio.com with your order number and photos of the item and packaging. We will review the issue and provide an appropriate solution.

Do you offer international shipping?

Yes. Filanio ships to multiple countries, including France, the European Union, the United Kingdom, the United States, Canada, Australia, New Zealand, Asia, the Middle East, and South America.For any additional questions, please contact us: Email: contact@filanio.comPhone: +33 6 73 64 73 64